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How to find lost tokens in the imToken wallet?

Updated on 2025-06-11

imToken Wallet is a very popular digital asset wallet, widely used for storing, managing, and trading various cryptocurrencies. However, users may sometimes encounter situations where tokens go missing during the use of digital wallets. This not only causes inconvenience for users but may also affect their investment decisions. Therefore, knowing how to locate lost tokens is a very important skill for every imToken user.

Understanding the reasons for token loss

Before exploring how to recover lost tokens, it is first necessary to understand the common causes of token loss. Generally, token loss is caused by the following situations:

  • Incorrect network selectionWhen transferring tokens, if the wrong network is selected, the tokens may be sent to an address that cannot be found.
  • Address input errorWhen sending tokens, if the user accidentally enters the wrong address, the tokens will be lost.
  • 应用程序故障If the imToken wallet application malfunctions, it may result in tokens not being displayed.
  • How to find lost tokens in the imToken wallet?

  • Private key or mnemonic phrase lostIf the user loses their private key or mnemonic phrase and cannot recover the wallet, the tokens will also be irretrievable.
  • Token not addedSometimes, users receive new tokens in their wallet, but they are not displayed because they haven't been added to the wallet.
  • How to solve the problem of lost tokens

    For the common reasons mentioned above, several solutions are provided below to help locate lost tokens.

  • Check transaction records
  • First, users can check the transaction history in the imToken wallet to confirm the status of the token transfer. The specific steps are as follows:

  • Open the imToken wallet and go to the "Assets" page.
  • Find the asset list where the lost token is located, click to enter, and then check the transaction history.
  • Record the recent transaction information, including transaction time, counterparty address, amount, and other data.
  • Use a blockchain explorer
  • If the user confirms that the tokens have been sent but cannot find them in the wallet, they can use a blockchain explorer (such as Etherscan, BscScan, etc.) to check. The steps are as follows:

  • Copy the contract address of the duplicate token, as well as the corresponding transaction hash.
  • Visit the relevant blockchain explorer and paste the contract address or transaction hash to search.
  • The query results will display the transfer status of the token and the receiving address, allowing users to confirm the destination of the token.
  • Confirm whether the token has been added.
  • After confirming that the token has been successfully transferred, users also need to check whether the token has been added and displayed in imToken. In many cases, users may not have added the newly received token to their wallet. You can check this by following these steps:

  • On the "Assets" page of imToken, scroll down to see if you can find the token.
  • If it is not displayed, you can use the "Add Token" feature to search for and add the corresponding token contract address.
  • After confirmation, the token will be displayed in the wallet.
  • Change network
  • During operation, it is possible that the token does not appear because the wrong network was selected. For the imToken wallet, in addition to the Ethereum network, multiple other networks are also supported. You can switch networks by following these steps:

  • Open the imToken wallet and go to the "Settings" option.
  • Find the "Network" settings and switch to the correct network.
  • Reload the assets page to see if the missing tokens can be found.
  • Backup and Restore Wallet
  • If a user is unable to recover their tokens due to the loss of a private key or mnemonic phrase, they can restore their wallet through the backup function. imToken allows users to restore their wallet using either a mnemonic phrase or a private key. Users must ensure the security of their backup to prevent information leakage. The specific recovery process is as follows:

  • On the imToken welcome page, click "Restore Wallet."
  • Enter mnemonic phrase or private key.
  • After completing the recovery process as instructed, check if you can find the lost tokens.
  • Frequently Asked Questions

    During the discussion about locating lost tokens, users often have some questions. Here are some common questions and their answers.

  • Is it possible to recover tokens lost from the imToken wallet?
  • As long as the tokens still exist on the blockchain and users are able to find their account information, it is usually possible to recover lost tokens. The key is to confirm the transaction status and whether the private key or mnemonic phrase can be accessed.

  • What should I do if I transfer funds to the wrong address?
  • If the funds have already been transferred and sent to the wrong address, they are usually irretrievable. The funds can only be recovered if the owner of the incorrect address agrees to return them.

  • How can I ensure the security of my mnemonic phrase and private key?
  • To ensure the security of mnemonic phrases and private keys, it is recommended to take the following measures:

  • Do not store mnemonic phrases and private keys on electronic devices.
  • Store it on paper and keep it in a safe place.
  • Avoid sharing private key information through social media or instant messaging applications.
  • What should I do if the token I want is not available in imToken? How can I add it?
  • Users can add tokens by using the "Add Token" feature and entering the contract address of the corresponding token. Make sure to use the contract address for the appropriate network.

  • My imToken app keeps crashing. What should I do to fix it?
  • If the imToken app crashes frequently, you can try restarting your device, uninstalling and reinstalling the app, or contacting the technical support team for assistance.

    Conclusion

    The loss of tokens is a common occurrence when using the imToken wallet, but by carefully checking transaction records, confirming addresses, and using blockchain explorers, it is often possible to recover lost tokens. At the same time, users should regularly back up their mnemonic phrases and private keys to ensure the security of their digital assets. It is hoped that the above content can provide users with assistance and help them manage their digital assets with greater ease and confidence.